A queuing theory analysis for the Department of Motor Vehicles determines that customers typically wait for 8 minutes and that the agency should strive never to exceed more than 5 customers in a single line
What is the maximum amount of time that customers should be expected to wait?
A) 8 minutes
B) 40 minutes
C) 20 minutes
D) 24 minutes
Answer: B
Explanation: The situation is simpleāif the typical customer wait time is 8 minutes and customers are expected to wait for no more than 5 customers ahead of them, the maximum wait time would be 8 minutes × 5 customers = 40 minutes.
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