You understand the importance of two-way communication during the process of engaging employees. What does this mean?
A) That you, as the manager, should answer every detailed question and provide continual advice
B) That you, as the manager, provide information on a need to know time frame
C) That you, as the manager, remain available for consultation and idea exchange
D) That you, as the manager, empathize totally with the process.
Answer: C
Explanation: A) Incorrect. Managers should remain available for consultation and exchange of ideas. Providing detailed answers to every question or providing continual advice can foster overdependence.
B) Incorrect. Managers should remain available for consultation and exchange of ideas. Providing information on a need to know timeframe discourages them from asking questions and seeking important information regarding delegated assignments.
C) Correct. Managers should remain available for consultation and exchange of ideas. Providing information on a need to know timeframe discourages them from asking questions and seeking important information regarding delegated assignments.
D) Incorrect. Managers should remain available for consultation and exchange of ideas. Empathy is not directly related to the concept of two-way communication.
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