Unearned revenue is recorded when ________
A) revenue will be both collected and earned in the future
B) the business has collected cash, but not yet earned the revenue
C) revenue has been collected and earned during the same accounting period
D) the business has earned, but not collected, cash for the revenue
B
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When writing a communication to deny a customer claim, what can be done to help maintain a future relationship?
A) Providing a prompt response B) Explaining how to prevent similar issues in the future C) Use the word "you" frequently so the customer feels valued D) Lead the message with a clear statement of the bad news E) Helping the customer feel that the resolution was fair
Purchasing reconditioned equipment is not one of the recommended alternatives for controlling communication costs
Indicate whether the statement is true or false.