_____ is the point at which a customer and a company representative exchange information and develop learning relationships
a. Lead generation
b. An intervention
c. Lead qualification
d. An interaction
ANSWER: d
The point at which a customer and a company representative exchange information and develop learning relationships is called an interaction. This interaction is the foundation on which a customer relationship management system is built.
You might also like to view...
In the United States, there are three well known secondary stock markets. Which of the below is NOT one of these?
A) The New York Stock Exchange (NYSE) B) The Chicago Stock Exchange (CSE) C) The National Association of Securities Dealers and their trading system NASDAQ (National Association of Securities Dealers Automated Quotation System) D) The New York Stock Exchange MKT LLC (formerly the AMEX)
In force field analysis, the default "normal" state is characterized by ________
A) driving forces being equal to restraining forces B) a constant state of change C) driving forces being greater than restraining forces D) driving forces being less than restraining forces