If a patient's family member is hostile and begins shouting at you, you should:

A) remain professional and ignore the family member so that you can provide appropriate patient care.
B) tell the person that if he or she continues to shout, you will not feel safe and will need to call law enforcement.
C) have your partner physically remove the family member from the patient care area and continue your assessment.
D) firmly tell the patient that his or her behavior is unacceptable and childish, and that he or she is worsening the situation.

Answer: B) tell the person that if he or she continues to shout, you will not feel safe and will need to call law enforcement.

Health Professions

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