When friends and family do business together, the relationship is more complex and is known
as:
A) an embedded relationship B) a swift trust relationship
C) a cognitive conflict relationship D) schmoozing
A
Business
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In which step of the selling process are salespeople most likely to take advantage of multimedia technologies to support their verbal message?
A) prospect B) preapproach C) follow-up D) qualify E) sales presentation
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Which of the following would enable a customer in one retail site to ask questions of a product "expert" in another retail site?
A) an in-store kiosk B) an RFID tag C) a POS system D) a perpetual inventory control system E) an e-menu
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