Organizational citizenship behavior refers to
A) how well an employee performs the assigned duties for his or her position in the organization.
B) the degree to which a corporation contributes the nation's economic health.
C) the degree to which an employee contributes beyond what is expected.
D) actions that interfere with one's own (and sometimes others') productivity.
Answer: C
Rationale: Organizational citizenship behavior (OCB) is the degree to which an employee contributes beyond what is expected (e.g., exceptional teamwork, leadership).
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