Finding an appropriate balance between existing norms—which may be old, rigid, or useless—and new, untested norms presents a challenge to well-established groups

Tim, the manager of a marketing company, is faced with a complication at work. Without a second thought, he calls Luke, one of his team members, and orders him to handle the situation

The manager lists the exact steps Luke should take, butLuke doesn't like being told what to do and immediately feels defensive. What kind of approach did the manager use? a. Controlling b. Evaluating c. Manipulative d. Flexible

Ashcraft believes that there are distinctions between bureaucratic and feminist organizations

Indicate whether this statement is true or false.