The integrative model of organizational behavior suggests that individual mechanisms result in organizational and group mechanisms that, when combined with individual characteristics, lead to individual outcomes

Deviance from group norms is functional when it causes groups to evaluate norms that are: (Choose all that apply.)

-dysfunctional. -taken for granted. -costly. -well accepted.

You want to collect information to evaluate your sales force in the New England states. Which of the following would you be LEAST likely to consider in doing so?

A) call reports B) expense reports C) customer satisfaction surveys D) customer turnover rates E) partner relationship management data (PRM)