Before responding to a customer complaint, what should first be considered?
A) How upset the customer is
B) How often that particular customer complains
C) How easy it is to rectify the issue
D) Relationship with the customer
E) Company policy for handling customer complaints
Answer: E
Explanation: E) Your specific response to a customer complaint depends on your company's policies for resolving such issues and your assessment of whether the company, the customer, or some third party is at fault.
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A(n) ________ serves to limit the amount of foreign exchange and the exchange rate against other currencies
A) exchange premium B) free trade zone C) quota D) exchange control E) tariff trade barrier
The Partnering for Success feature in Chapter 4 focused on Web-based platforms, including Odesk, Elance, and Guru, that make it easy to identify and hire experienced ________
A) part time employees B) freelancers C) interns D) virtual assistants E) full-time employees