Which of the following is a guideline for using gestures?
a. They should be purposefully used.
b. They should never be used during formal speaking
occasions.
c. They should be used in an exaggerated manner.
d. They should be rhythmic.
a
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The principle of reciprocity reflects the goal of selecting ethical strategies that encourage others to treat you equitably and that demonstrate your desire to treat others equitably.
a. true b. false
Sharon is trying to solve a problem with a difficult trainee who continues to disrupt the training by interrupting others. According to your text, which response would be the most appropriate method for handling this conflict?
a. In explaining the problem, she comments, "You have an attitude problem that is disruptive." b. In explaining the problem, Sharon stands in front of the trainee with her arms crossed. c. The problem does not need to be handled. d. Sharon should identify and describe the problematic behavior.