After working for ten hours straight in order to meet a deadline, Samuel, the team leader, noticed that all his members were mentally and physically saturated. Therefore, he asked them to temporarily leave their work and join him for some snacks in the break room. After a thirty-minute hiatus, in which the team members let off some steam and engaged in a bit of tomfoolery, they came back to their stations with their energy replenished and attacked the pending work with renewed vigor. As a result, the team completed their work on the same day and met their deadlines. Which process-leadership behavior did Samuel display?

a) Releasing tensio
b) Gatekeeping
c) Mediating
d) Offering encouragement

A

Communication & Mass Media

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a. TRUE b. FALSE

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