The total quality management (TQM) concept ________

A) strives to achieve quality not just in the product or service itself, but in every aspect of the business and its relationship with the customer
B) relies on quality inspections through an army of quality control inspectors
C) focuses on reducing the time it takes to fulfill a customer's request for a product
D) None of the above

A

Business

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When writing for an online audience, how should a document be developed?

A) Paragraphs should be kept short. B) Lists and bullets should be used wherever possible. C) Headings and subheadings should be limited. D) Writing should be efficient and skimmable. E) Style and tone should be general to reach a wider audience.

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Refer to Figure 15.1. The starting point for the traveling salesman is location E, which is the first city in the visited city set. What is the total distance traveled to complete the tour using the nearest neighbor heuristic?

A) 320 miles B) 375 miles C) 395 miles D) 410 miles

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