The three categories of services small problem-solving group leaders should supply are administrative duties, discussion coordination, and ________.

A word picture helps make your message more vivid and interesting by ________

A) using concrete words B) using words that the listener is familiar with C) using words that appeal to the senses of sight, smell, taste, touch, or sound D) using words that rhyme

Your competence raises questions about

a. whether you know what you are talking about. b. your level of energy and enthusiasm. c. whether you are trustworthy, sincere, and fair. d. your level of commitment to an idea or cause. e. your good will and honesty.