Discuss whether or not an apology should be part of a bad-news message
What will be an ideal response?
Answer: If you are responsible for the problem, delay, or bad news that you are communicating, it is likely a good idea to include an apology. A sincere apology acknowledging the implications of the bad news for your client may help you project a positive image, maintain goodwill, and hopefully preserve the relationship. By contrast, an insincere apology can alienate your audience. Some think an apology is dangerous because it could imply legal liability, but research shows that a well-timed, strategically worded apology can improve a company's image, facilitate forgiveness, and even decrease damages if the case goes to court. If you apologize for something that is not your fault you run the risk of giving your audience the impression that you are in fact responsible. On the other hand, dodging responsibility when it is appropriate can anger the customer and damage your business. There is no right or wrong answer. Each situation must be considered and evaluated to determine whether or not to include an apology.
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A subsidiary owns shares of its parent company. Which of the following is true concerning the treasury stock approach?
A) it is one of several options to account for mutual holdings available under current accounting standards. B) The original cost of the subsidiary's investment is a reduction in consolidated stockholders' equity. C) The subsidiary accrues income on its investment by using the equity method. D) the treasury stock approach eliminates these shares entirely within the consolidation process.
A car wash services 200 customers an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour
They charge $10 per car for their standard wash job. Which of these changes would have the greatest positive impact on their productivity? A) increasing their service rate by 10% B) decreasing wages by 5% C) increasing their per-car fee by 20% D) decreasing water usage by 10%