Affirmative action affronts the ideal of equality of opportunity by substituting equality of result.

_______ (external focus): Focus on external relations; requires members to interact frequently with outsiders, diagnose their needs, experiment with solutions; best when high dependence on outsiders

Fill in the blank(s) with the appropriate word(s).

Channel power is the ability to alter channel members' behavior so that they take actions they would not have taken otherwise

Indicate whether the statement is true or false