If an employee earns $8 per hour and works 35 hours per week, the gross earnings are 

You have been called to a nursing home for a confused 91-year-old male patient who became dizzy and fell, striking his head on the floor. Which one of the following statements made by the nurse should be of MOST concern to you?

A) "I just checked his blood sugar and it is 154 mg/dL." B) "He has a heart valve problem and takes anticoagulant medication for it." C) "He did not have any of his medications today." D) "He is normally confused and his family just made him a DNR."

The first step in the problem solving process is to ____. 

A. analyze the potential solutions and strategies B. identify the problem and define it clearly C. clearly identify the objectives to be achieved D. implement the strategy that appears to be the best solution E. identify the potential effects of the problem