Which of the following is appropriate etiquette when listening?
a. Restate in your own words what you think the speaker has said.
b. Interrupt the speaker when a misstatement is made.
c. Frequently break eye contact with the speaker.
d. None of the above are appropriate listening etiquette.
A
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The cashier waved the can of golden hominy across the holographic bar code reader and it emitted a piercing beep
At the same time the customer's bill was rising, the grocery store's inventory was automatically being reduced by 1 can of golden hominy down to 3 cans. This was the bare minimum amount of hominy the store manager dared carry in inventory, so the computer system automatically sent a message to the hominy man, who loaded a few cases onto his delivery truck for tomorrow morning's trip to replenish the store. This is a classic example of: A) a periodic review system. B) safety stock. C) a continuous review system. D) cycle stock.
Which of the following is the best example of selective perception acting as a barrier to interpersonal communication?
A) A subordinate employee does not make eye contact with his manager when speaking to him. B) A customer focuses only on the product's price and ignores the salesperson's advice on quality. C) An employee agrees with his boss' suggestions even though he believes his boss is wrong. D) An employee misinterprets a colleague's sincere compliment as mockery.