Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?
A) John Kotter
B) David McClelland
C) Douglas Surber
D) Lawrence Summers
E) Henry Mintzberg
A
Explanation: A) John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Kotter began by listing common mistakes managers make when trying to initiate change. Kotter then established eight sequential steps to overcome these problems.
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Which of the following in NOT part of the whole new set of employment and organizational structure requirements and challenges?
A. Cultural and social issues relating to staffing B. Cultural and social issues, relating to customer attitudes C. Cultural and social issues, relating to foreign market needs D. Protectionist attitudes within some governments E. Issues related to foreign market needs
A manager of a cost center is evaluated mainly on
a) his or her ability to control costs. b) the amount of investment it takes to support the cost center. c) the amount of revenue that can be generated. d) the profit that the center generates.