Good listeners use their extra thought speed productively. They do all of the following EXCEPT
a) identify and summarize main ideas.
b) pay extra attention to nonverbal behavior.
c) analyze arguments.
d) assess the relevance of a speaker's comments.
e) listen exclusively for facts and statistics.
ANS: e
Communication & Mass Media
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The complex interactions of both individual and group perceptions, emotions, behaviors, and outcomes can be viewed as a process we call a conflict episode
Indicate whether this statement is true or false.
Communication & Mass Media
People born between 1982 and 2002 are known as _____
a. millennials b. baby boomers c. Generation X d. Generation Y
Communication & Mass Media