On Tuesdays I have my first class at 9:45 _______

When a heated conflict occurs between two members of a group discussion,

there is little that another participant can do to stop it. Indicate whether the statement is true or false.

A better response than responding with a matching self-disclosure, according to research, is ______.

a. sending I-messages b. listening silently c. concealing information d. responding with empathy