Criteria for hardship cases include patients who ____. 

A. refuse to pay the balance they owe
B. may be poor, underinsured, or elderly and on a limited income
C. have moved without leaving a forwarding address
D. have not received an invoice
E. receive professional courtesy from the medical office

B. may be poor, underinsured, or elderly and on a limited income
Patients are often considered hardship cases and are offered free or deeply discounted services if they are poor, uninsured, underinsured, or elderly and on a limited income.