Jenny is the administrative medical assistant working at the check-in desk today. A new patient comes into the office for new patient consultation. Discuss ways that Jenny can be sure to safeguard the patient's private information
What will be an ideal response?
ANSWER: Registering patients in the medical office will require an exchange of personal and confidential patient information. When doing so, Jenny should speak in a quiet or hushed voice in order to prevent others in their area from overhearing. If possible, this information should be obtained in a separate location away from other patient's in the waiting area. The best practice is to have the patient enter a separate and private area for registration. Unfortunately, not all offices have the space for a separate registration area. Jenny must keep in mind that patient confidentiality is not only a matter of professionalism but also the law according to HIPAA.
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