Which communication skill do corporate managers view as most important on the job?

Which of the following is a recommended strategy for an unreceptive audience?

A) provide a clear objective B) tell your audience what you want them to do C) acknowledge opposing points of view D) save your strongest argument for last

Which of the following is an example of a question of value?

A) Does capital punishment deter others from committing murder? B) Are a disproportionate number of poor, nonwhites executed, and does the ethnicity of the victim affect such sentencing? C) Is our goal to rehabilitate those who commit crimes or to protect society from murderers? D) Is the alternative policy under consideration practical and beneficial?