One fundamental difference between a process chart and a flowchart is that:
A) the process chart adds a time dimension to the horizontal axis, while a flowchart is not time-oriented.
B) the process chart includes the supply chain, while the flowchart stays within an organization.
C) the process chart is more like a table, while the flowchart is more like a schematic diagram.
D) the process chart focuses on the customer and on the provider's interaction with the customer, while the flowchart does not deal directly with the customer.
E) None of these is true, because a process chart and a flowchart are the same thing.
C
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Service process redesign efforts typically focus on achieving all EXCEPT which of the following key performance measures?
a. Reduced number of service failures. b. Reduced cycle time. c. Enhanced productivity. d. Increased profitability. e. Increased customer satisfaction.
Which of the following persons will not participate in a trial?
a. Judge b. Plaintiff's attorney c. Defendant's attorney d. Jury e. News media