Mr. Cortez explains to his 5-year-old daughter that she should not talk loudly at the library because other people are trying to read. Mr. Cortez's explanation is an example of

One external barrier to listening involves ________, or the distraction associated with other conversations in the room, a television or stereo playing, or any other sound that intrudes while you are trying to listen to someone

a. noise b. emotional noise c. compartmentalization d. information overload

Middle-aged people who lose their jobs may be discriminated agains-t when trying to find a new job, which is not only illegal, but based upon misguided assumptions. All of the following statements are true about middle-aged workers EXCEPT

a) older workers show less absenteeism than younger workers. b) older workers hold their jobs longer and are more reliable. c) older workers lack sufficient technological skills, and are unable to learn new skills. d) older workers are willing to learn new skills.