What should partners in intercultural relationships do to overcome the challenges of intercultural relationship?
a. They should recognize that it may be impossible to completely understand the other
person.
b. They should recognize that it is more important to focus on their commonalities than
differences
c. They should follow universal standard of communication competence, not their own.
d. All of the above
a___
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Explain at least 3 of the 4 ways mentioned in your text as ways to engage someone in conversation with effective and appropriate questions
What will be an ideal response?
Mary works as a customer service representative. She often has to deal with customers who are frustrated or angry. What could you suggest that would assist her in dealing with such customers?
a) Remain calm and try to empathize with the customer's situation b) Be enthusiastic and energetic. c) Plan for the customer's future needs and desires. d) Keep the customer notified about work-in-progress.