Which of the following would most likely be used by a firm that wants to retain the services of a top manager for a specified period of time?
A) restricted stock plan
B) golden parachute plan
C) stock appreciation rights
D) performance-contingent restricted stock
Answer: A
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Jorge finds he has lost out to his major competitor on three recent contracts. Through his customers, he learns his competitor has cut prices and lowered financing costs. Jorge is observing a change in his _____________ environment.
A. Economic B. Technological C. Social and cultural D. Natural E. Legal and political
Betty's favorite restaurant is Zing's. The last time Betty visited Zing's, the food was excellent, and the service was attentive. Tonight is her anniversary, and she was looking forward to an outstanding experience
After the meal, she starts feeling that the service was not up to par and the evening was not as successful as she had hoped. What elements of this story tell you that the problem, according to the service-quality model, is a gap between perceived service and expected service?