Brain researchers studied subjects' ability to __________ by examining the brains of pianists

Martika is a sales representative for her company. Alia, a client, has inquired about free shipping with her order. Alia's communication to Martika is

a. vertical. b. horizontal. c. downward. d. parallel.

Brice clearly and calmly explained to his friend Drew that they could no longer remain friends because Drew and Brice's girlfriend had cheated on him. In this case, Brice used __________ in his straightforward explanation

a. negative identity management b. Machiavellian tactics c. avoidance/withdrawal d. openness