To deal with Stefan's continued interruptions during group study hall, Alfonso implemented which of the following ground rules as outlined in the text?

a. ALF—"Always Listen First"
b. LASS—"Listen Absorb Speak Share"
c. NOSTUESO—"No One Speaks Twice Until Everyone Speaks Once"
d. THINK—"Is it True, Helpful, Inspiring, Necessary, Kind?"

Answer: c

Communication & Mass Media

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When engaged in pseudo conflict, we should avoid which of the following?

a. collaborative decision-making b. being open to listening c. jumping to conclusions d. explaining our behavior

Communication & Mass Media

Your speaking outline should contain key words rather than full sentences

Indicate whether the statement is true or false

Communication & Mass Media