Joanna's mother has decided that Joanna may drive the family car only after she has cleaned the upstairs bathroom. Joanna's mother is using __________ power.

Viral marketing proved to be an effective tactic ________

A) following the SARS outbreak in Canada in 2003 B) with the introduction of the personal computer in 1977 C) that led to the election of Bill Clinton as U.S. president in 1992 D) with the introduction of Microsoft's Vista operating system in 2005 E) that helped the Allies counter Nazi propaganda in World War II

People who do not interrupt the speaker, provide supportive listening cues, and maintain eye contact while listening practice what kind of listening?

A) polite B) empathic C) active D) critical