When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?
A. Interrupt the patient and ask for her name
B. Promise the patient that everything will work out
C. Listen carefully and acknowledge the patient's anger
D. Talk down to the patient if she will not listen
E. Shout that you cannot fix anything until she tells you who she is
C. Listen carefully and acknowledge the patient's anger
The first step is to stay calm and try to calm the patient so that you can find out more about the problem. Listen carefully and acknowledge the patient's anger.
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When faced with a situation that is not addressed in your EMS system's protocols, you should:
A) contact the nurse at the receiving facility. B) radio your medical director to obtain orders. C) proceed with basic life support and transport. D) let experience guide further care of the patient.
Which of the following best represents the definition of Care Tree in SpringCharts?
A. The repository for patient medical data created through computer automation in the medical office/clinic. B. Patient information such as allergies, problem list, past medical history, etc. C. Lists of categories in the patient's chart that hold patient encounters, tests, excuse notes, letters, reports, and other current records. D. Enables a user to export any portion of a patient's medical information as a text file.