A task involves positioning two metal parts with a rubber gasket sandwiched between them, inserting two bolts into predrilled holes, threading a nut onto each bolt, and tightening each bolt with a pneumatic wrench

In a preliminary study, the manager observed one of his workers performing this task five times. The observations were made in an air-conditioned, well-lit training facility, at ground level, with all tools and equipment clean and readily available.

Observation: 1 2 3 4 5
Task time (seconds): 50 54 60 66 56

a. What is the average observed time for this task?
b. What is the normal time for this task if the employee worked at a 10% slower pace than is typical for adequately trained workers?
c. What is standard time for this task if allowances sum to 14%?

a. Actual observed time is 286/5 = 57.2 seconds.
b. Normal time is (57.2 )( 0.90 ) = 51.48 seconds.
c. Standard time is 51.48/(1 - .14 ) = 59.86 seconds.

Business

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An aspect of emotional intelligence that involves the ability to control one's emotions and act with honesty and integrity in reliable and adaptable ways is called _____.

Fill in the blank(s) with the appropriate word(s).

Business

With respect to the online consumer's hierarchy of needs, identify the most critical characteristic of a Web site

A) functional convenience B) structural firmness C) representational delight D) descriptive link text E) cross-platform compatibility

Business