At which step of the crisis communications process do you engage in an evaluation of what went well in handling the crisis and what didn't?

A) message development
B) recovery
C) response
D) risk assessment
E) planning

Answer: B

Communication & Mass Media

Language that lacks directness or speci?city is

A) vague. B) technical. C) abstract. D) connotative.

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Communication & Mass Media

Using prestige testimony is most often associated with persuasive speaking

Indicate whether the statement is true or false

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Communication & Mass Media