The first step to take when transferring calls is to
A) explain to the caller that you are going to transfer the call to someone else who will
handle the call.
B) let the caller know that you do not know who would handle the call and you will have to
return the call when you locate the appropriate person.
C) ask the caller for permission to transfer the call.
D) let the caller know you are going to transfer the call.
A
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An income statement reports a firm's cumulative revenues and expenses from the inception of the
firm through the income statement date. Indicate whether the statement is true or false
Under COBRA, if you work for a company with at least 20 employees, you will be given the opportunity to continue your health insurance coverage for ________ after you leave the company, depending on why you left
A) zero to six months B) 6-12 months C) 72-84 months D) 18-36 months E) none of the above