In order to make effective use of a new or upgraded technology, a user may require ____.

How should disaster recovery drills be executed?

A) They should be scheduled on an irregular basis, but everyone involved should have at least a weeks notice to ensure that everyone will be available. B) If the disaster recovery plan is complete and up-to-date drills are not really needed. C) They should be scheduled on a regular basis and everyone involved should be notified of the dates. D) They should start with a phone call in the middle of the night to all relevant individuals or a surprise announcement during working hours.

A customer reports that while attempting to print a document it seems to queue up fine, but the printer does not print the job. Which of the following may be the cause?

A. Outdated or corrupt print driver. B. The application used to create the document is incompatible with the printer. C. A print job is waiting in the print queue. D. Printer configuration is incorrect