A standard that does not allow for machine breakdowns, scrap, or breaks is called a(n) __________ standard.

a. attainable
b. unattainable
c. theoretical
d. normal

Answer: c. theoretical

Business

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Which term refers to the fundamental rethinking and radical redesign of business processes to become more competitive?

A) reengineering B) total process quality C) total quality management D) management by objectives

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