"What information do I need?" and "How can I obtain this information?" are questions you should ask and answer when _______

Heurism refers to

a. Whether a theory is practically useful in making us better communicators b. How wide or narrow the theory is in terms of what it describes c. Whether the concepts of a theory can be measured and the relationships tested d. Whether a theory leads to discussion and research about a topic

The statement, "You make me feel so stupid!" illustrates an example of

a. not accepting responsibility for our feelings. b. how someone may cause us to feel a particular emotion. c. a facilitative emotion. d. mindfulness as a way to manage our emotions. e. effective and competent metacommunication.