Jackson works in the sales department at a bank. His duty is to explain the benefits offered by the bank, the policies available, and their uses to clients. What are these resources of persuasion called?

A speaker who plans and practices but does not memorize actual words and phrases for a speech is using the ____________________ style

Fill in the blank(s) with correct word

Effective leaders should be able to improvise an agenda during a group meeting

Indicate whether the statement is true or false.