Benita is an inherently introverted person. She feels inhibited during team meetings, while talking with strangers, and when she gets negative feedback
Having realized this, Gianluca, her supervisor, always supports her during difficult times, commends her whenever she performs well, and generally tries to give her confidence a boost. As a result of this, Benita has started taking more initiative during group discussions and has begun to come out of her shell.
Which process of leadership behavior did Gianluca employ?
a) Offering encouragemen
b) Mediating
c) Gatekeeping
d) Releasing tension
A
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What will be an ideal response?