When responding to questions face-to-face, how should the response be organized?
A) By asking for clarification
B) Using the same format you would use if you were responding in writing
C) Using an indirect format
D) Using the same format as a good will message
E) Using a direct format
Answer: B
Explanation: B) When someone asks you a question in a face-to-face or telephone conversation, you can organize your message exactly as you would when writing a response. If your response is not controversial or likely to disappoint, begin with a direct answer and then follow up with details.
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