________ is a situation in which a worker possesses more qualifications, skill, and education than is required by his/her existing job

In operations and supply chain environments that must deal with random demand and variable processing time, it is virtually impossible to achieve very high capacity utilization levels and still provide acceptable customer service

Indicate whether the statement is true or false.

When a firm's condition is critical, the plan is usually drastic and complex

Indicate whether the statement is true or false