Professional speechwriters, such as former presidential speechwriter Peggy Noonan,
typically compose a speech in what manner?
A) Producing a draft that is pretty much ready as written
B) Producing an introduction that makes possible the need for minimal drafts
C) Working through multiple drafts, likely a dozen or more
D) Working through a draft, conducting some research, and then finalizing
C
Communication & Mass Media
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________ reasoning moves from a general rule to a specific conclusion
A) Deductive B) Inductive C) Generalization D) Causal
Communication & Mass Media
Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?
A. Apologizing to the customer B. Offering atonement C. Solving the problem D. Involving top management in solution
Communication & Mass Media