E-mail, blogging, Google+, and Facebook are all examples of __________ communication

What informs the details of an event such as the time, day, date, and venue of a program?

a. Invitation b. Newsletter c. Brochure d. Thank-you note

What should you remember if you are very anxious as you begin your first speech?

a. That you lose the respect of the audience if you show signs of nervousness b. That the audience cannot see how nervous you are c. That the audience does not expect a flawless speech d. That it is normal for every speaker to make mistakes