Generally, the broad _____ culture perceives direct eye contact as a welcome expression of openness and honesty, while some other cultures view this as an inappropriate tactic, a lack of respect, or an aggressive move

Which phase of listening involves focusing on a specific message?

a. Attending b. Understanding c. Interpreting d. Responding

As media becomes more interactive, it has enabled users to _______________ the messages and content of the media

a) understand b) enjoy c) customize d) disagree with