The Renaissance revived interest in classical culture

The general pattern of a speech is called the

a. organization. b. outline. c. audience analysis. d. connectives.

Customer service "gaps" indicate where communication problems result in customer relations problems. Which of the following could contribute to poor customer service?

A. Lack of teamwork B. Employee role ambiguity C. Lack of interaction between management and customers D. All of the above E. A and B only