Which one of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Answer: D. Restoring normal service operation as quickly as possible
Business
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When a message is decoded, the meaning that is attached to it is filtered by the ________
A) transmission medium B) sender's experience C) receiver's knowledge D) sender's emotional state E) dynamic loop
Business
The advantages of video-mediated communication over phone, fax, and e-mail are its ability to use information from several sources at the same time and to permit visual clarification
Indicate whether the statement is true or false
Business