Making the best use of your effort, materials, and time is seen as the key to the success of the Total Quality approach

Which of the methods for decision making best protects the decision maker from undesirable results?

a. the optimistic approach b. the conservative approach c. minimum regret d. minimax regret

The first step in the strategy-making process is to ____

A) assess the need for strategic change B) conduct a situation analysis C) choose strategic alternatives D) evaluate the impact of changes on the internal environment E) create a strategic budget