Asking a gas station attendant for directions is NOT considered interpersonal communication

The tendency to think that other people will think, feel, and act the same way we do is

_______. Fill in the blanks with correct word

Which of the following emotional rules argues emotional displays should be managed in order to create a positive work climate?

A. express emotions to the right people B. express emotions to improve situations C. express emotions to help people D. express emotions in a professional way