People tend to pattern their behavior on the perceived expectations of others, which is a form of self-fulfilling prophecy

Which of the following marketing strategies should marketing managers focus on to manage detailed information about individual customers and carefully manage customer touchpoints to maximize customer loyalty?

A) customer divestment B) customer-managed relationships C) the societal marketing concept D) partner relationship management E) customer relationship management

Joan insures her house (with a market value of $50,000, not including $10,000 for the foundation and lot) with a $30,000 insurance policy calling for 80% co-insurance. A fire causes $10,000 worth of structural damage valued at replacement cost

Considering only the information provided, what amount is she likely to collect from the insurance company? A) $10,000 B) $7,500 C) $6,000 D) $5,000